PawsGoGo Privacy Policy
Last Updated: January 8, 2026
At PawsGoGo, we are committed to protecting your privacy. This Privacy Policy explains how PawsGoGo (referred to as "PawsGoGo," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and related services (collectively, the "Service").
By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Service.
1. Information We Collect
We collect various types of information to provide and improve our Service to you.
1.1 Information You Provide to Us
We collect information you directly provide to us when you:
•Create an account: Your name, email address, password, and pet information (e.g., pet's name, breed, age, photos).
•Place an order: Your billing and shipping address, payment information (e.g., credit card details), phone number, and purchase history.
•Submit User-Generated Content (UGC): Reviews, comments, photos, videos, and other content you post on the Service.
•Communicate with us: When you contact customer support, participate in surveys, or interact with us via email, chat, or social media.
1.2 Information We Collect Automatically
When you access or use our Service, we may automatically collect certain information about your device and usage, including:
•Device Information: IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
•Usage Information: Pages you view, links you click, search queries, time spent on pages, access times, and referring URLs.
•Location Information: Approximate location derived from your IP address.
•Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information, enhance your experience, and analyze usage patterns. For more details, please see Section 5.
1.3 Information from Third Parties
We may receive information about you from third-party sources, such as:
•Payment Processors: When you make a purchase, our payment processors provide us with transaction details (excluding full payment card numbers).
•Analytics Providers: Third-party analytics services (e.g., Google Analytics) provide us with data about user behavior on our Service.
•Marketing and Advertising Partners: We may receive information from partners to help us deliver more relevant ads and measure campaign performance.
•Social Media Platforms: If you interact with us on social media, we may collect information you make public on those platforms.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
•To Provide and Maintain the Service: Process your orders, manage your account, deliver products, and provide customer support.
•To Improve and Personalize the Service: Understand your preferences, customize your experience, and develop new features and products.
•For Marketing and Advertising: Send you promotional offers, newsletters, and display targeted advertisements. You can opt-out of marketing communications at any time.
•For Analytics and Research: Analyze usage trends, measure the effectiveness of our marketing campaigns, and conduct research to improve our business operations.
•For Security and Fraud Prevention: Detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
•To Comply with Legal Obligations: Fulfill our legal and regulatory requirements, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
•Service Providers: We engage third-party vendors and service providers to perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing, and customer support. These providers have access to personal information only as needed to perform their functions and are obligated to protect it.
•Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity.
•Legal Compliance and Protection: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect the rights, property, or safety of PawsGoGo, our users, or others.
•With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
•Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information. Cookies are small data files stored on your device. They help us:
•Remember your preferences and settings.
•Analyze how you use our Service.
•Deliver personalized content and advertising.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
5.1 General Rights
•Access: You have the right to request access to the personal information we hold about you.
•Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
•Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
•Objection/Restriction: You have the right to object to or request the restriction of certain processing activities.
5.2 GDPR-Specific Rights (for EU Residents)
If you are a resident of the European Economic Area (EEA) or the UK, you have additional rights under the General Data Protection Regulation (GDPR):
•Right to be Informed: You have the right to clear, transparent, and easily understandable information about how we use your data and your rights.
•Right of Access: You can request a copy of your personal data.
•Right to Rectification: You can request correction of inaccurate data.
•Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data in certain circumstances.
•Right to Restrict Processing: You can request that we limit the way we use your personal data.
•Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
•Right to Object: You can object to the processing of your personal data in certain situations, including for direct marketing.
•Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
•Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your Member State.
5.3 CCPA/CPRA-Specific Rights (for California Residents)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
•Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share.
•Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
•Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the sale or sharing of your personal information. PawsGoGo does not sell your personal information in the traditional sense, but we may share it for cross-context behavioral advertising, which may be considered "sharing" under CCPA/CPRA. You can exercise this right via a "Do Not Sell or Share My Personal Information" link on our website (if applicable) or by contacting us.
•Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information.
•Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information.
To exercise any of these rights, please contact us using the details provided in Section 12.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
8. Children's Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
9. Third-Party Links
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
•By Email: support@pawsgogo.com
12. Jurisdiction-Specific Provisions
12.1 For Users in the European Economic Area (EEA) and the UK
Data Controller: The data controller responsible for your personal information is PawsGoGo, located at [Your Company Address Here].
Legal Basis for Processing: We process your personal data based on the following legal grounds:
•Performance of a contract: To fulfill our contractual obligations to you (e.g., processing orders, managing your account).
•Legitimate interests: For our legitimate business interests, such as improving our Service, marketing, and fraud prevention, provided these interests are not overridden by your data protection rights.
•Consent: Where you have given explicit consent for specific processing activities (e.g., certain marketing communications).
•Legal obligation: To comply with applicable laws and regulations.
International Data Transfers: If we transfer your personal data outside the EEA or UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or other legal mechanisms.
12.2 For Users in California
This section provides additional details regarding the personal information of California residents and the rights afforded to them under the CCPA/CPRA.
Categories of Personal Information Collected: In the preceding 12 months, we may have collected the following categories of personal information:
•Identifiers (e.g., name, email, IP address).
•Customer records information (e.g., billing address, payment information).
•Commercial information (e.g., products purchased).
•Internet or other electronic network activity information (e.g., browsing history, interaction with our Service).
•Geolocation data (approximate).
•Audio, electronic, visual, or similar information (e.g., photos you upload).
•Inferences drawn from other personal information (e.g., preferences).
Purposes of Collection: We collect these categories of personal information for the business purposes described in Section 2.
Categories of Personal Information Disclosed for a Business Purpose: We may disclose the categories of personal information listed above to service providers for business purposes, as described in Section 3.
"Sale" or "Sharing" of Personal Information: PawsGoGo does not "sell" personal information in the traditional sense. However, we may "share" certain personal information (e.g., identifiers, internet activity) with third-party advertising partners for cross-context behavioral advertising, which may be considered a "sale" or "sharing" under CCPA/CPRA. You have the right to opt-out of this by contacting us or looking for a "Do Not Sell or Share My Personal Information" link on our website.
Right to Limit Use and Disclosure of Sensitive Personal Information: We do not collect sensitive personal information (as defined by CCPA/CPRA) for purposes other than those permitted by the CCPA/CPRA, such as providing our services. Therefore, we do not offer a separate right to limit its use and disclosure.
Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA