At PawsGoGo, we are committed to getting your pet's outdoor essentials to you as quickly as possible. Please review our shipping policy below.

1. Order Processing Time

As every PawsGoGo product is meticulously handcrafted, our processing times reflect the care and attention we dedicate to each piece.

• In-Stock Items: If the handcrafted product is in stock, we will process and ship your order within 7 business days.
• Backordered or Made-to-Order Items: If an item is in high demand or needs to be crafted specifically for you, please allow up to 30 business days for us to create and ship your order. We believe that true craftsmanship is worth the wait, and we appreciate your understanding and patience.

Please note that business days do not include weekends or public holidays.

2. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package's journey.

3. Order Cancellation Policy

We begin processing orders very quickly after they are placed. Therefore, once an order has been shipped, we are unable to accept cancellations. If you wish to cancel an order, please contact us immediately at support@pawsgogo.com before you receive a shipping confirmation.

4. Shipping Rates & Delivery Estimates

Shipping costs are calculated based on your order total and destination. We offer both standard and expedited shipping options.

4.1 United States Shipping

• Standard Shipping: Delivery typically takes 5-14 business days after shipment.
• Expedited Shipping: Delivery typically takes 4-7 business days after shipment.

4.2 European Union Shipping

• Standard Shipping: Delivery typically takes 5-14 business days after shipment.
• Expedited Shipping: Delivery typically takes 4-7 business days after shipment.

Please note that these are estimated delivery times. Actual delivery times may vary due to customs processing, local postal services, or unforeseen circumstances.

5. International Shipping

For shipping to countries not listed above, please contact our customer service team at support@pawsgogo.com for a shipping quote and estimated delivery time.

6. Customs, Duties, and Taxes

PawsGoGo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damaged or Lost Packages

If you receive a damaged package or believe your package is lost, please contact us immediately at support@pawsgogo.com. We will assist you in resolving the issue with the shipping carrier.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

support@pawsgogo.com