At PawsGoGo, we want you and your pets to be completely satisfied with your purchases. If for any reason you are not entirely happy with your order, we're here to help.

1. Return & Refund Eligibility

To be eligible for a return or exchange, your item must be:

•Unused and in the same condition that you received it.

•In its original packaging with all tags and labels attached.

•Returned within 14 calendar days from the date you received your order.

Non-returnable items:

•Perishable goods (e.g., certain treats or food items).

•Personalized or custom-made products.

•Gift cards.

•Items marked as final sale.

•Products that pose a hygiene risk if returned (e.g., opened pet beds, used grooming tools, unless defective).

2. How to Initiate a Return or Exchange

IMPORTANT: Please contact our customer service team BEFORE sending any items back. Returns or exchanges sent without prior authorization may not be accepted.

To initiate a return or exchange, please follow these steps:

1.Contact Us: Send an email to within 14 calendar days of receiving your order. In your email, please include:
•Your order number.
•The item(s) you wish to return or exchange.
•The reason for the return or exchange.
•Photos of the item(s) if they are damaged or defective.

2.Await Authorization: Our customer service team will review your request and provide you with return instructions and a Return Merchandise Authorization (RMA) number, if applicable.

3.Package Your Item: Securely package the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.

4.Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved:

•Your refund will be processed, and a credit will automatically be applied to your original method of payment.

•We commit to processing approved refunds within 3 business days from the date of approval.

•Please note that it may take additional time for your bank or credit card company to post the refund to your account.

4. Exchanges

If you wish to exchange an item (e.g., for a different size or color), please follow the return initiation process outlined in Section 2. Once your return is approved, you can place a new order for the desired item. We do not offer direct exchanges; all exchanges are processed as a return followed by a new purchase.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at with photos of the damage and your order number. We will work with you to arrange a replacement or refund.

6. Shipping Costs

•Original Shipping: Original shipping costs are non-refundable.

•Return Shipping: You are responsible for return shipping costs unless the item is damaged, defective, or an error occurred on our part.

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at: